Nick Viall is in awe of how his wife, Natalie Joy, handles calls with customer service agents.
“Every household has their things that people do,” Viall, 44, said on the Thursday, April 17, episode of his eponymous podcast. “For example, Natalie does the laundry [and] I’m allergic to laundry. I do the dishes, Natalie’s allergic to doing dishes. It works out for us.”
He added, “Historically, when it comes to calling customer service, it’s something I take great pride in, and I feel like I excel in. I honestly think the key to life is anyone’s ability to deal with customer service. It’s great practice for life.”
According to Viall, Joy “took it upon herself to start making calls” about a furniture order this past weekend.
“I heard her in the background, and I was turned on,” the former Bachelor quipped. “It was awesome, and it made me so in love with her. I felt like, ‘Wow, she really learned something from me, like, I’ve added value to this person’s life.’”
Viall was especially proud of Joy, 26, for standing her ground with the customer service representative.
“She took it upon herself [to call] and I was quite turned on,” he mused. “I found it to be very sexy. I appreciated your help.”
Joy then teased how she responded to Viall’s admission.
“And then we had crazy sex after that because he was so turned on,” she quipped.
Viall and Joy, a former nurse, have been together since 2021. They tied the knot in April 2024 after welcoming daughter River Rose that February.
“I was telling Natalie the other week she’s really the first partner I’ve ever had where I feel like we’re in a relationship,” Viall told Bustle in January. “We do things together, we talk through things. We’re a team.”
Since getting married and having a baby, Viall and Joy have been candid about the challenges of postpartum sex.
“It’s logistically hard ‘cause you have this little baby and she’s an angel and all of that and she’s obviously always by our side,” Viall said on “The Viall Files” in April 2024. “Part of that, we had Natalie’s mom [living with us too]. The best we could have done was, ‘Here, we’re going to go into the bedroom,’ and that feels odd. So, we haven’t [gotten] that comfortable with her mom yet.”
He added, “The spirit is there, but logistically we haven’t quite cracked that code.”
Given Viall and Joy’s update on Thursday, it’s likely they very much cracked that code.
